We were on our way to closing when our lender calls and tells up that they are missing the address to our previous home on one of the forms. Kent told her that he sent everything and that he didn't know what to tell her. That our relocation company had messed up. She said that she needed to talk to our counselor and Kent said that counselor was on Pacific time and they weren't open yet (it would have been about 5:15am PST). Well for one reason or another the lender couldn't grasp the fact that we couldn't call our relocation office. So finally our real estate agent got on the phone with her and was telling her that it really shouldn't matter about that one document because we all know what property address we were talking about and how Kent and I have done all our closing on that end. But for one reason or another it did. So after going over her head we got it approved to go on with closing. So it's 10am and we are all sitting there signing our names when our loan documents still hadn't come. So we call our lender and she said it would be there in 10-15 minutes. So we wait and wait and wait.. 45 minutes goes by and still nothing. So we call back and she says 10-15 again and is real short and harsh with us. So after waiting to close for almost to 2 hours at this point Kent calls the main office for our loan company and asked to talk to our lender agent's supervisor. Kent talks to him and tells him how the agent had been rude with us and the supervisor said that it was uncalled for and he would have a talk with her. At this point we were approaching in on 3 hours of waiting after being told it would be 10-15 minutes. We are there with our three kids who were tired and hungry (it was lunch time and nap time as well at this point) and the sellers were waiting on our loan to close so they could pay on their own closing which was taking place today as well. So anyway, the supervisor took $350 off our fees to the loan company for all our troubles today. So that was nice. After Kent got off the phone with him the documents were there in like 2 minutes. So we closed and we now own our new home. The movers come in on Monday to bring all our stuff. Tonight we are going to get some odds and ends for the house. So glad to finally see the light at the end of the tunnel.